Frequently Asked Questions

• We are a B2B (business-to-business) company that is proud to partner with the funeral services profession across North America. 

• We save you and your team time.  Our “we do it for you” service model lightens your load so you can focus on the families you are serving.  

• We make you look good, building relevancy and brand integrity with your families.  We are a passionate team of graphic designers and video editors that love and are skilled at personalization.  

• We understand the profession and the urgency that comes with it.  Therefore, we have customer service ready to serve 365 days and turn our products around within 24 hours.

• We provide high quality products that are backed by a Happiness Guarantee. 

• MyBabbo serves the North American funeral services market.  We are a Canadian company with our head office in Toronto, Ontario.  We have the privilege of serving funeral homes across all of Canada and throughout the United States.  

• We officially launched MyBabbo in April 2011 after 8 months of job shadowing at various funeral homes to learn more about their needs first.

• We offer a wide range of memorial keepsakes to funeral service professionals. These can be either personalized keepsakes, or bulk stationery products.

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• Looking good normally comes at a cost:)  This is NOT the case at MyBabbo.  We pride ourselves on affordable price points where funeral homes make strong margins and drive word of mouth referrals in the process.  There is a range of entry points for partnership that will suit your needs. There is no investment to get started!  View Partnerships.

• We have created an easy process to get started. Start with booking a 15 min intro call here. Once we know your needs we can get your account set up and you can be working with us within days.

• We are looking for Funeral Service Partners that: some text
  • Have a heart to learn and grow together as partners and to collaborate with. 
  • Genuinely care about assisting families on their grief journey.  
  • Like to have a little Fun too, as life’s too short not to! 

• If you are a consumer or another type of business looking for our products, you can either contact your funeral home or reach out to our customer service team and we will see if we can assist you. 

• Our Client Happiness Managers are available and ready to serve you some text
  • Monday to Friday 9am to 9pm EST
  • Saturday and Sunday 9am to 5pm EST

• Our customer service team is available via email and phone.some text
  • Email:  service@mybabbo.com
  • Phone:  1-877-274-0945

• We take your happiness seriously. If you are not completely happy with any of our products or services, contact us, and our Happiness Managers will fix your problem and put a smile back on your face. If you are still not happy, we will fully refund your order.

• Login or Create an Account if you don’t have one.   
• Place your order - simply input your key details and upload your photos.
• MyBabbo Magic Begins - our team crafts your order, while you focus on your families.  
• Download and print (if required) - delivered to you within 24 hours.  
• Present to your families for them to cherish :)

• It depends on the product you order, but most personalized products require the following information: Full name, birth and death dates, a design theme choice from our wide range of options, a main photo to use as the portrait photo, photos from the life being celebrated, and then any custom product specific inputs (eg. service details, obituary, verse choice, and music options).

• When you login on your dashboard you can easily see the order status.  
• We will also email you when you have placed an order and when your product is completed. 

• Yes, we have a Bundle and Save option that offers exclusive savings when you combine multiple products.  We also offer volume discounts on our Stationery Products. 

• We prefer and recommend uploading .jpeg images
• We accept most image formats including .heic, .png, .pdf, .tiff. 

• 300 dpi (dots per inch)

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• Quality matters! Make sure your files are not thumbnails and avoid taking screenshots from social media, rather save the full resolution file.  
• Less is more! Avoid multiple photos that are very similar looking or a lot from the same event, just pick your favourites. 
• Try to tell their story - Collect photos that show the range of people and interests your loved one shared throughout their lifetime if possible.   

• Scan these if you have access to a scanner.
• Take a photo on your phone.   
• Use a photo scanning app like PhotoScan or Photomyne. 

• You’re in luck!  MyBabbo provides a photo gallery link per order where families, the funeral home and MyBabbo can collaborate in one place.  This makes it super easy to collect your photos for your project.  No more emailing, texting or photo transfer links as they can all be in one place. 

• Personalized stationery is a group of stationery that we help you personalize with photos, text and a design of your choice.  These outputs include cards, bookmarks, candles, signage, and creating a portrait.  
• Stationery products are our bulk products you can purchase to stock in-house and personalize as needed.  This includes: guest books, box sets, blank paper stock, and candles. 

• We have a wide range of designs to select from that were inspired by the consumer market (e.g. Etsy, Canva).  We have put these into categories to make it easier for families selecting.  You can view our designs here.

• Unlimited outputs - see details below.  
• A photoshopped portrait with every order.  
• 1 round of revisions.  
• QR code with every order that directs you to a Memorial Site where families can view and download the stationery.  
• Access to our MyBabbo exclusive designs.  

• Our stationery design files include a portrait, cards (memorial card, prayer card or service program), guest book pages, bookmarks, candles, and signage (room board, donation, reception and crypt marker).  

• These are print-ready files to print in-house with multiple cards on a page.
• Memorial Cards are set up as either 2up (2 cards on a 8.5x11 paper) or 4up (4 cards on 11x17 paper)
• Prayers Cards are set up as 8up (8 cards on a 8.5x11 paper)
• Bookmarks are set up as either 4up (4 bookmarks on a 8.5x11 paper) or 2up (2 larger bookmarks on a 8.5x11 paper).

• Our partners print on a large range of printers and we do not require a specific printer.  We can help you with printer set up when you begin and will ensure we test prior to launching with MyBabbo. 

• Yes, we can print and deliver, but you need to allow for additional time.  Timing depends on the shipping service you select and the majority of shipping companies do not deliver on weekends, so take that into consideration.  

• Timing! it is a quicker process to print-in-house.  
• Control over last-minute changes or needing to print more at time of service.   
• Lower cost, so you can usually make more margin. 

• Higher quality prints - we can print to edge and use premium paper stock (eg. soft-touch laminate and heavier paper weight) than most funeral homes can.  
• Saves your team time printing and scoring.  
• Less waste and guarantees cards are aligned and not printed off-center.  

• We have 2 options for stationery: some text
  1. Stationery Design Services - We design it for you and your personalization is endless.  With this service you also have access to our MyBabbo exclusive designs and every order includes a portrait and a QR code with Memorial Site.  
  2. Tribute Creator - This is a DIY service where you can use our basic Tribute Creator software to create stationery yourself when you purchase our guest books and paper stock.  

• Yes!  For any of our design services we will include a free portrait.  The main photo is an important one, so we want to make sure it looks great.  We will use the portrait in all parts of your personalized order, including the video tribute, photo book or any photo gifts.

• Yes! This is charged separately. It is included if you order any other product.

• We will remove the background, touch up any blemishes, glare from glasses, red eye, as well as remove other people or anything distracting from the photo. 

• We can provide whatever size you need as long as the photo is good enough quality. We typically create 8x10 portraits depending on the photo quality.

• We deliver this as a download always, so that you can use it on your website or wherever you need it.

• We offer canvas, metal and framed prints.  There is a wide range of size options to select from.  Ensure you have the delivery time for this service.

• Our guest books are our best sellers!  They are high quality and nicely designed, that families love and elevate your brand.  

• We have 4 sizes of guest books to select from with a range of design options:  some text
  • Mini Collection (9” x 6”) - 2 design options
  • Standard Collection (6.8” x 10.85”) - 2 Themed + 5 Personalized Leather colour options.
  • Personalized Landscape (11”x8.5”) - 2 colour options
  • Trifold with Bookmark Panel (8.5”x11”) - 2 colour options

• 12 units per case

• All of our guest books include: some text
  • 9 double-sided signing pages
  • Envelope for flower and donation cards 
  • Presented in plain black box
  • Branded with vellum sheet. 

• Currently English, French and Spanish. If you have another language you need, contact us and we can create it.

• All of our Box Sets include:some text
  • Beautiful Leather Keepsake Box (option to brand with your logo)
  • Personalized Leather Guest Book
  • 50 pre-printed Thank You Cards
  • Envelopes for flowers and donation cards
  • Dr. Bill Webster’s “Now What” grief care book

• All Guest Books come with a branded vellum sheet. You have an option to brand the presentation box depending on order size.

• You have the opportunity to personalize them with photos and service details throughout pages. 

• Yes, we offer a wide range of blank paper stock.

• We have blank paper stock available for all the outputs we design so that you can print in-house.  These include 2up and 4up memorial cards, 8up prayer cards, 4up and 2up bookmarks, service programs, 5x7 postcards, and a range of guest book stock. 

• Our most popular paper weight is 65 lb cover as it works with all printers.  
• We also offer 80 lb and 100 lb stock.  Options include matte or glossy. 

• Thank you cards 
• Candles - round and square

• Professionalism & Personal Touch - we treat each order like it is our own.  Our team of video editors create this for you.  Therefore, we touch up all the photos used in the slideshow.  We believe what you put in is what you get out and that video tributes are a part of your brand integrity.  We also make sure all the music blends nicely and that it is professionally finished.
• Saves you Time - simply upload your photos and we take care of the rest, saving you time creating these in-house or learning a new technology. 

• Our price includes up to 100 photos.  We can put as many as you need, we just charge more for any over 100.  Keep in mind the length of the slideshow based on the # of photos. 

• Approximately 3+ minutes for every 25 photos, so, for example, 100 photos is approx. 12.5 min, 50 photos is approx. 6.5 min. 

• We have licensed instrumental music, but if your family wants to personalize the video with custom music we allow that too.

• You can view our themes here - https://my-babbo.webflow.io/products-services/video-tributes-designs
• We are a team of video editors, so if there is a specific theme you would like, just let us know when ordering.   We can also create custom themes specific for your funeral home.  
• We are constantly adding to our library of themes, please contact us if you have suggestions.   

• Formats include:  .mp3 (most popular), .iso (DVD players), .PAL (European players)
• All of our video tributes are delivered as a downloadable and include a shareable link and an embed code you can copy to your website. 

• When you gift a family a photo book filled with their loved one’s story and cherished memories there are endless benefits:   some text
  • You leave a “wow” impact with the family and extend your care and compassion long after your service.  
  • You are helping families on their grief journey as this is an endorsed grief care tool that connects them to their memories.   
  • Each photo book comes with a branded Memorial Site where families can view and share the Photo Book online.  People love to share this online with many and all roads lead back to you, making this a great marketing tool.  
  • Families will order additional copies, providing a strong ROI and making this a great investment of marketing dollars.  

• We suggest either including this in your service fees and surprising families with the Photo Book as a gift from the funeral home OR bundling the Photo Book with your Video Tribute or Stationery Package offerings.  

• Our price includes up to 100 photos.  We can put as many as you need, we just charge more for any over 100. 

The majority of our books are 24 pages. We require a minimum of 20 pages and can include over 100 pages.

• You can view our themes here - https://my-babbo.webflow.io/products-services/photo-books-designs
• We can also create a custom designed Photo Book for your funeral home.  
• We are constantly adding to our library of themes, please contact us if you have suggestions!  

• You know your families best, but we like to encourage the “Less is More” mentality.  Families are not there to plan a Photo Book, so we suggest selecting on their behalf.  We have printed over 100,000 Photo Books and we have never been asked to reprint because of the design selected. 

• 8.5x11 
• 5x7 and 12x12 (by request)

• Matte (most popular) 
• Glossy 

• Personalized 8.5x11 hardcover coffee table books.
• Stitch bound spine for longevity.
• Printed with 100 lb silk archival paper with matte finish reducing the glare.  
• Presented in a protective slipcase sleeve.

• Allow up to 4 days to print + delivery time. Delivery time varies based on your location and the shipping service you select. Estimate as quick as 3 days and up to 10 days.

• It ranges based on where you are located and the type of service you want.  Estimates usually are between $10-$15. 

• 100% and this happens often.  A sure sign they love this keepsake!  
• They can either order additional copies through the funeral home OR on our Memorial Sites.

• We can personalize almost anything.  Our most popular items are:
  • Photo Blankets 
  • Ornaments 
  • Candles

• Sizes:  Standard:  50x60 (most popular), Large: 60x80
• Luxe sherpa fabric with vibrant colour printing. 

• We offer a wide range of designs that you can view here - https://my-babbo.webflow.io/products-services/photogifts/blankets-designs 
• Our design options include 1 photo, a collage of photos or no photo necessary. 

• You can hang it up at the front of the service in place of a large portrait.  
• You can also have it hang over the casket as it is brought in or out of the service.  
• You can then give this as a gift to the family to comfort them after the service. 

• Allow up to 4 days for print + delivery time.  Delivery time varies based on your location and the shipping service you select.  Estimate as quick as 3 days and up to 10 days.  

• 100% and this happens often.  A sure sign they love this keepsake! 

• We have a wide range of designs that you can view here - https://my-babbo.webflow.io/products-services/photogifts/ornament-designs

• No.  We have themes without photos that include a nice verse.  

• Circle 2.75” diameter
• Square 3”x3”
• Rectangle 3”x4”
• Heart 3”x3”
• Star 4”x4”
• Angel Wings - 2.5”x2.25”

• We have 2 options: some text
  • Metal – vivid colours printed on high-quality coated aluminum with a high gloss finish
  • Wood – printed on a birch composite with a maple veneer.  Smooth, matte finish look that allows the wood grain to show through

• Yes, so no matter what way it hangs you will see the design.  

• 100% and this happens often.  A sure sign they love this keepsake!

• Round 
• Square

• We offer the same designs as our stationery offerings.  You can access them here - https://my-babbo.webflow.io/products-services/personalized-stationery-designs

• We can, but the majority of clients purchase a case of candles and personalize in-house by printing our design file we provide.  

• A private site for your families to pay tribute to their loved one’s legacy through the sharing of the keepsakes created, stories and photos post-service. 

• You can view, share and purchase all the keepsakes created by MyBabbo - all stationery items, Photo Book, and Video Tribute.  
• Upload photos and videos into a photo gallery.
• Contribute meaningful stories.
• Access grief care material by Dr. Bill Webster, Center for the Grief Journey.
• Stay in touch with families with automated, personalized, and customizable emails generated with grief care support that are delivered at important milestones (birthday, holiday season, and anniversary) throughout the first year.

• These are completely different and for a different occasion.  The focus of these sites are post-service and are intended to help assist families with the grief journey through the sharing of memories through their photos and stories.  The funeral home’s condolence sites are primarily a place for family and friends pre-service to view the service details, read the obituary, leave a condolence message and possibly upload a photo or make a donation.  

• Extend your care after the service as these sites are available for 1 year following the date of death.  
• Provide families with a grief care tool that will assist them in the grief journey through the sharing of photos and stories.  
• Strong marketing tool as the sites are branded with your logo and a link back to your website.  Also, people LOVE to share photos, so increased impressions by sharing with others in their community.    
• Drive revenue through the purchase of additional keepsakes.  
• Provide a turn-key solution to keep in touch with the family throughout the first year after the passing with personalized automated emails generated from the site.  Occasions include, birthday, Christmas and 1-year anniversary. 

• We have a QR code that is generated for every order.  If you put the QR code on any of your stationery, anyone can access it through scanning the QR code.  
• We will also email the family on your behalf with a link to their site.  
• You can also copy the link and share it.

• This is based on how you set it up in your account.  The timing options are: some text
  • When workflow is complete 
  • Visitation date + 1 day 
  • Visitation date + 7 days 
  • Visitation date + 30 days

• We have automated emails set up in your account that you can edit and personalize to reflect your funeral home. 

• There are 3 types of user accounts with the following rights: some text
  • Super Admin - the funeral home has full access to all features that Administrators have + they can turn on and off parts of the site, set pricing for keepsakes and edit email automations.  
  • Admin - ability to approve or decline any contributions (photos and stories), and can add and delete any content.  
  • Contributors - ability to upload photos and stories and to purchase a keepsake, but cannot manage any of the media uploaded.  

• 1 year following the date of death.

• Your funeral home can manage everything from your Account and have the option to show or hide the photo gallery, stories, and keepsakes. 

• Stationery - memorial cards, prayer cards, service program, bookmarks
• Photo Book 
• Video Tribute 
• Photo Gifts - Blankets, Candles, Ornaments - coming soon!

• Funeral Homes control the pricing of the keepsakes on the Memorial Site.  You can make the same margin on the site as you do through the funeral home.  

• When someone places an order on the site you will receive an email notifying you.  You will also see on your dashboard an order ID with an S in front of the ID# to represent it was a site order (e.g. S508).  There is also a separate tab on your dashboard that lists all Memorial Site orders.  

• Each month you will receive a credit on your invoice for all Memorial Site orders placed. 

• You have the ability in your account to turn on or off automated email messages that we will send on your behalf to the family.  You can craft the email message in your account.